How Does Elevator One Compare to Other Elevator Repair Companies?
Rolly Mechler
| Elevator One | A Typical Elevator Company |
|---|---|
| Elevator One’s clients have the lowest level of unscheduled repairs of any other elevator repair company in Ontario (less than 1 repair per elevator per year) | Breakdowns happen when you least expect it and the company is slow to respond (5 – 10 repairs per elevator per year) |
| Highly rated by TSSA (TSSA has rated Elevator One as the most compliant company in the entire province of Ontario) | Compliance with the safety standards issued by TSSA are not taken seriously (TSSA finds most of their elevators to have 4 or more safety violations) |
| Elevator One has the most elevator uptime (repairs, if any, are diagnosed and corrected within a half of day) | Broken elevators are down for several days with no certainty of when they will be repaired and back running properly |
| Elevator One does extensively more preventive maintenance to extend the longevity and service life of the elevator | Attempts to do as little as possible as infrequently as possible to maximize short term profits and increase client frustrations. |
| Elevator One responds quickly to requests and questions for technical issues | Not sure when they will respond or if they will respond. Or, if they do, they respond from a call center in a faraway land and is not aware that Ontario even exists. |
| Elevator One Sales Team respects both current and potential customers and responds to all requests within one business day | Potential customers often wait for weeks to get a response if they get one at all. |
